Terms and Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and Blackstar Media Pte Ltd ("Starviu", "we", "us", or "our") regarding your use of our digital services platform and related services.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.

Acceptance of Terms: You accept these Terms by (i) clicking "I agree" or similar button during signup, (ii) completing the onboarding process, (iii) making payment for our services, or (iv) using our services after being provided these Terms. Such acceptance constitutes a legally binding agreement. You represent that you have the authority to bind the business entity on whose behalf you are acting.

2. Our Services

Starviu provides comprehensive digital solutions for Singapore businesses, including:

• Review Management: AI-powered review responses, social media auto-posting, and multi-platform integration
• Website Development: Professional website design, hosting, and maintenance services
• Digital Marketing: Social media management and advertising solutions (coming soon)
• Platform Integrations: Google Business Profile, Facebook Pages, and Instagram content management

Our services are currently available exclusively to businesses operating in Singapore.

3. Service Registration and Fully Managed Setup

Starviu operates as a fully managed service. After completing our onboarding process:

• No traditional user accounts or login credentials are provided
• Our technical team will contact you to arrange OAuth authentication setup
• You will grant permissions to your Google Business Profile and Facebook accounts via OAuth
• All services are automated and managed by our team
• You will receive a unique, secure analytics URL to monitor your service performance
• The analytics page is read-only with no data modification capabilities

You are responsible for:

• Providing accurate business information during onboarding
• Granting necessary platform permissions during technical setup
• Keeping your analytics URL confidential
• Notifying us of any changes to your business information

4. Platform Permissions and Integrations

Our services require you to grant specific permissions to third-party platforms:

• Google Business Profile: Permission to read reviews, business information, and post responses on your behalf
• Facebook Pages: Permission to read page engagement, post content, and manage page interactions
• Instagram: Permission to publish content and manage business account interactions

Platform permissions are granted during our technical setup process via secure OAuth authentication. By granting these permissions, you authorize us to:

• Access and retrieve your business reviews and engagement data
• Post AI-generated responses to reviews on your behalf
• Publish approved content to your social media accounts
• Monitor and analyze your online presence for service improvement

You may revoke these permissions at any time through the respective platform settings, but doing so may limit or prevent the functionality of our services.

5. AI-Generated Content and Responses

Our platform uses artificial intelligence to generate responses to customer reviews and create content. Important disclaimers:

• AI responses are generated based on prompts and information you provide during setup
• We do not guarantee the accuracy, appropriateness, or effectiveness of AI-generated content
• As a fully managed service, AI responses are automatically published based on your configured preferences
• We are not liable for any consequences arising from AI-generated content
• AI-generated content does not constitute professional advice or recommendations
• You can monitor AI responses through your provided analytics dashboard

While our service is fully automated, you may contact us to modify AI response settings or request manual review of specific responses.

6. Website Development and Hosting

For website development services:

• Website design and templates remain our intellectual property
• Content provided by you remains your property
• We provide basic SEO setup and suggestions but do not guarantee search engine rankings
• We are not responsible for website performance, traffic, or conversion rates
• Hosting is provided through third-party services (Vercel) and subject to their terms

7. Payment Terms and Billing

Payment terms for our services:

• All services are billed monthly in advance through Stripe
• We do not store payment details on our servers
• If payment is not successfully received on the due date (e.g., card failure, insufficient funds), your subscription will be placed on automatic pause and access to services suspended until payment is received
• Suspension does not change or extend your billing cycle; all fees remain payable during this period
• If payment is not received within 14 days, we may terminate your subscription and delete your account data in accordance with Section 9
• All fees are non-refundable and no credits will be issued for any reason
• Prices are subject to change with 30 days' prior notice
• Cancellation Notice: Cancellation requires one full billing cycle notice (see Section 8 for details)

8. Cancellation and Termination

Important: Our cancellation policy requires one full billing cycle notice. This means you will be charged for one additional month after you request cancellation.

How Cancellation Works:

Monthly Subscriptions:

• You may request cancellation at any time by contacting us at admin@starviu.com
• When you cancel, you will be billed for ONE more full billing cycle
• Your service continues until the end of that final paid billing period
• No refunds are provided for partial months or unused services

Annual Subscriptions:

• Cancellation requests must be submitted before your annual renewal date
• If you cancel before your subscription year is complete, your service will continue until the end of your current paid year with no refund for the remaining period
• If you cancel after completing one full year, you must complete your current subscription year before cancellation takes effect
• No refunds are provided for annual subscriptions, regardless of when cancellation is requested
• All cancellation requests must be made before the renewal date to avoid being charged for the next annual period

Cancellation Examples:

Other Termination Scenarios:

• We may terminate services immediately for breach of these Terms
• Upon termination, your data will be deleted from our systems within 30 days
• You have the right to request immediate data deletion at any time

Note: This cancellation policy ensures service continuity and allows us to properly close out your account, transfer any necessary data, and maintain service quality for all customers. If you have questions about cancellation, please contact us before proceeding.

9. Data Handling and Privacy

Our data practices:

• We collect and process only the data necessary for service delivery
• Data may be processed using AI/ML services to improve performance
• Analytics tools (e.g., Vercel Analytics, PostHog) may be used for optimization
• Data is not shared with third parties except where required for service delivery
• Data is deleted upon account cancellation or at your request
• You may request deletion of your data at any time, regardless of subscription status
• Our Privacy Policy forms part of these Terms

10. Limitations of Liability

To the maximum extent permitted by law:

• Services are provided "as is" without warranties of any kind
• We are not liable for AI-generated content or its consequences
• We are not responsible for third-party platform changes or outages
• Our aggregate liability is limited to the fees paid in the three (3) months preceding the claim
• We are not liable for indirect, consequential, or punitive damages

11. Service Availability and Support

Service availability:

• We strive to maintain high service availability but do not guarantee 100% uptime
• Our services depend on third-party providers (Vercel, Google, Facebook) for functionality
• In case of service outages, we will notify affected users and work to restore services promptly
• Planned maintenance will be communicated in advance when possible

12. Intellectual Property Rights

Intellectual property ownership:

• Starviu platform, software, and website templates remain our property
• Your business content and data remain your property
• AI-generated content does not constitute ownership by either party
• You grant us license to use your content solely for service delivery
• You may not reverse engineer, copy, or redistribute our platform

13. Data Security and Breach Response

While we take reasonable measures to safeguard data, no system is completely secure.

In the event of a data breach:

• We will notify affected users as soon as reasonably possible
• We will take immediate steps to contain and mitigate the breach
• We will cooperate with relevant authorities as required
• We will implement additional security measures to prevent future incidents

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Continued use of our services after changes constitutes acceptance of the modified Terms.

For material changes, we will provide 30 days' notice via email or platform notification.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of Singapore. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Singapore.

16. Dispute Resolution

We prefer to resolve disputes amicably. If a dispute arises:

• Initial Resolution: Contact us first at admin@starviu.com to attempt informal resolution within 30 days
• Mediation: If unresolved, parties agree to attempt mediation in Singapore before pursuing other remedies
• Legal Action: If mediation fails, disputes shall be resolved in Singapore courts as specified in Section 15
• Each party bears its own costs unless the court orders otherwise

17. Indemnification

You agree to indemnify, defend, and hold harmless Starviu, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

• Your use or misuse of our services
• Your violation of these Terms
• Your violation of any third-party rights or applicable laws
• Content you provide or authorize us to post on your behalf
• Any claims that your business information or content infringes third-party rights
• Actions taken using your platform permissions and OAuth authorizations

This indemnification survives termination of these Terms and your use of our services.

18. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, acts of government, strikes, internet or power outages, or third-party service disruptions.

19. Entire Agreement

These Terms constitute the entire agreement between you and Starviu regarding the services and supersede all prior agreements.

20. Contact Information

For questions about these Terms or our services, please contact us:

• Company: Blackstar Media Pte Ltd
• Email: admin@starviu.com
• Website: https://starviu.com

21. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. The unenforceable provision will be replaced with an enforceable provision that most closely reflects the original intent.