Terms and Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and Blackstar Media Pte Ltd ("Starviu", "we", "us", or "our") regarding your use of our digital services platform and related services.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.

2. Our Services

Starviu provides comprehensive digital solutions for Singapore businesses, including:

• Review Management: AI-powered review responses, social media auto-posting, and multi-platform integration
• Website Development: Professional website design, hosting, and maintenance services
• Digital Marketing: Social media management and advertising solutions (coming soon)
• Platform Integrations: Google Business Profile, Facebook Pages, and Instagram content management

Our services are currently available exclusively to businesses operating in Singapore.

3. Service Registration and Fully Managed Setup

Starviu operates as a fully managed service. After completing our onboarding process:

• No traditional user accounts or login credentials are provided
• Our technical team will contact you to arrange OAuth authentication setup
• You will grant permissions to your Google Business Profile and Facebook accounts via OAuth
• All services are automated and managed by our team
• You will receive a unique, secure analytics URL to monitor your service performance
• The analytics page is read-only with no data modification capabilities

You are responsible for:

• Providing accurate business information during onboarding
• Granting necessary platform permissions during technical setup
• Keeping your analytics URL confidential
• Notifying us of any changes to your business information

4. Platform Permissions and Integrations

Our services require you to grant specific permissions to third-party platforms:

• Google Business Profile: Permission to read reviews, business information, and post responses on your behalf
• Facebook Pages: Permission to read page engagement, post content, and manage page interactions
• Instagram: Permission to publish content and manage business account interactions

Platform permissions are granted during our technical setup process via secure OAuth authentication. By granting these permissions, you authorize us to:

• Access and retrieve your business reviews and engagement data
• Post AI-generated responses to reviews on your behalf
• Publish approved content to your social media accounts
• Monitor and analyze your online presence for service improvement

You may revoke these permissions at any time through the respective platform settings, but doing so may limit or prevent the functionality of our services.

5. AI-Generated Content and Responses

Our platform uses artificial intelligence to generate responses to customer reviews and create content. Important disclaimers:

• AI responses are generated based on prompts and information you provide during setup
• We do not guarantee the accuracy, appropriateness, or effectiveness of AI-generated content
• As a fully managed service, AI responses are automatically published based on your configured preferences
• We are not liable for any consequences arising from AI-generated content
• AI-generated content does not constitute professional advice or recommendations
• You can monitor AI responses through your provided analytics dashboard

While our service is fully automated, you may contact us to modify AI response settings or request manual review of specific responses.

6. Website Development and Hosting

For website development services:

• Website design and templates remain our intellectual property
• Content provided by you remains your property
• We provide basic SEO setup and suggestions but do not guarantee search engine rankings
• We are not responsible for website performance, traffic, or conversion rates
• Hosting is provided through third-party services (Vercel) and subject to their terms

7. Payment Terms and Billing

Payment terms for our services:

• All services are billed monthly in advance
• Payments are processed through Stripe payment gateway
• We do not store your payment information on our servers
• Subscription status and billing information are maintained for service delivery
• All fees are non-refundable unless otherwise specified
• Prices are subject to change with 30 days' notice

8. Cancellation and Termination

Cancellation policy:

• You may cancel your subscription at any time
• Cancellations take effect at the end of the current billing month
• No refunds are provided for partial months or unused services
• Upon cancellation, your data will be deleted from our systems
• We may terminate services immediately for breach of these Terms

You have the right to request deletion of your data at any time, regardless of subscription status.

9. Data Handling and Privacy

Our data practices:

• We collect and process data necessary for service delivery
• Data may be processed using AI/ML services for service improvement
• We may use analytics tools (Vercel Analytics, PostHog) for platform optimization
• Your data is not shared with third parties except as necessary for service delivery
• Data is deleted upon account cancellation or upon request

For detailed information about our data practices, please review our Privacy Policy.

10. Limitations of Liability

To the maximum extent permitted by law:

• We provide services "as is" without warranties of any kind
• We are not liable for AI-generated content or its consequences
• We are not responsible for third-party platform changes or outages
• Our liability is limited to the amount paid for services in the preceding 12 months
• We are not liable for indirect, consequential, or punitive damages

11. Service Availability and Support

Service availability:

• We strive to maintain high service availability but do not guarantee 100% uptime
• Our services depend on third-party providers (Vercel, Google, Facebook) for functionality
• In case of service outages, we will notify affected users and work to restore services promptly
• Planned maintenance will be communicated in advance when possible

12. Intellectual Property Rights

Intellectual property ownership:

• Starviu platform, software, and website templates remain our property
• Your business content and data remain your property
• AI-generated content does not constitute ownership by either party
• You grant us license to use your content solely for service delivery
• You may not reverse engineer, copy, or redistribute our platform

13. Data Security and Breach Response

In the event of a data breach:

• We will notify affected users as soon as reasonably possible
• We will take immediate steps to contain and mitigate the breach
• We will cooperate with relevant authorities as required
• We will implement additional security measures to prevent future incidents

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Continued use of our services after changes constitutes acceptance of the modified Terms.

For material changes, we will provide 30 days' notice via email or platform notification.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of Singapore. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Singapore.

16. Contact Information

For questions about these Terms or our services, please contact us:

• Company: Blackstar Media Pte Ltd
• Email: admin@starviu.com
• Website: https://starviu.com

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. The unenforceable provision will be replaced with an enforceable provision that most closely reflects the original intent.